/* Admin › Conversations: messenger layout (list · thread · details). Minimal, airy, light/dark. */
.cv{--cv-bg:var(--bg-elev);--cv-side:#fafafa;--cv-line:rgba(0,0,0,.07);--cv-soft:#f2f2f4;--cv-vis:#f0f0f2;--cv-me:#18181b;--cv-me-ink:#fff;--cv-ai:#f3f0ff;--cv-ai-ink:#1d1d1f;--cv-ai-line:#e1dafd;--cv-acc:#7c5cff;--cv-amber:#b45309;--cv-amber-bg:#fef3c7;--cv-blue:#1d4ed8;--cv-blue-bg:#e0eaff;--cv-violet:#6d28d9;--cv-violet-bg:#efe9ff;
  display:grid;grid-template-columns:minmax(260px,320px) minmax(0,1fr) 300px;height:clamp(560px,calc(100dvh - 300px),860px);border:1px solid var(--cv-line);border-radius:22px;overflow:hidden;background:var(--cv-bg);box-shadow:0 1px 2px rgba(0,0,0,.03),0 20px 50px -30px rgba(20,16,40,.25);font-size:14px;letter-spacing:-.003em}
@media (prefers-color-scheme:dark){.cv{--cv-bg:#111113;--cv-side:#0b0b0c;--cv-line:rgba(255,255,255,.08);--cv-soft:#1c1c1f;--cv-vis:#1f1f23;--cv-me:#f4f4f5;--cv-me-ink:#111;--cv-ai:#1c1830;--cv-ai-ink:#ece9ff;--cv-ai-line:#352c5c;--cv-acc:#a78bfa;--cv-amber:#fbbf24;--cv-amber-bg:rgba(251,191,36,.14);--cv-blue:#93b4ff;--cv-blue-bg:rgba(96,140,255,.16);--cv-violet:#c4b5fd;--cv-violet-bg:rgba(167,139,250,.16)}}
.cv.info-off{grid-template-columns:minmax(260px,320px) minmax(0,1fr) 0}
.cv.info-off .cv-info{display:none}
.portal.cv-on .lv-switch{margin-bottom:16px}
.portal.cv-on .portal-head{padding-top:clamp(28px,4vw,48px);padding-bottom:18px}
.cv-badge{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--cv-acc,#7c5cff);color:#fff;font-size:11px;font-weight:700;display:inline-grid;place-items:center}
.cv button{font:inherit;color:inherit}
.cv-icon{border:0;background:none;width:34px;height:34px;border-radius:10px;display:grid;place-items:center;color:var(--ink-2);cursor:pointer;flex:none}
.cv-icon:hover{background:var(--cv-soft);color:var(--ink)}
.cv-muted{color:var(--ink-2);font-weight:400}
/* sidebar */
.cv-side{display:flex;flex-direction:column;min-height:0;background:var(--cv-side);border-right:1px solid var(--cv-line)}
.cv-side-h{display:flex;align-items:center;justify-content:space-between;padding:18px 18px 10px}
.cv-side-h h2{font-size:20px;font-weight:600;letter-spacing:-.02em;margin:0}
.cv-conn{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--ink-2)}
.cv-search{display:flex;align-items:center;gap:8px;margin:0 14px 10px;padding:0 12px;height:38px;border-radius:12px;background:var(--cv-soft);color:var(--ink-2)}
.cv-search input{flex:1;min-width:0;border:0;background:none;font:inherit;font-size:14px;color:var(--ink);outline:none}
.cv-search:focus-within{box-shadow:0 0 0 2px var(--cv-acc)}
.cv-filt{display:flex;gap:6px;padding:0 14px 10px;overflow-x:auto;scrollbar-width:none}
.cv-filt button{flex:none;border:1px solid var(--cv-line);background:none;border-radius:999px;padding:4px 11px;font-size:12.5px;font-weight:500;color:var(--ink-2);cursor:pointer}
.cv-filt button[aria-pressed="true"]{background:var(--ink);color:var(--bg-elev);border-color:transparent}
.cv-list{list-style:none;margin:0;padding:2px 8px 12px;overflow:auto;flex:1;min-height:0}
.cv-item{all:unset;box-sizing:border-box;display:grid;grid-template-columns:40px minmax(0,1fr);gap:12px;width:100%;padding:11px 10px;border-radius:14px;cursor:pointer;position:relative}
.cv-item:hover{background:var(--cv-soft)}
.cv-item.sel{background:var(--cv-bg);box-shadow:0 0 0 1px var(--cv-line),0 2px 8px -4px rgba(0,0,0,.12)}
.cv-item:focus-visible{outline:2px solid var(--cv-acc);outline-offset:-2px}
.cv-av{--h:250;width:40px;height:40px;border-radius:50%;display:grid;place-items:center;font-size:16px;font-weight:600;color:hsl(var(--h) 45% 32%);background:hsl(var(--h) 70% 92%);position:relative;flex:none;line-height:1}
@media (prefers-color-scheme:dark){.cv-av{color:hsl(var(--h) 70% 82%);background:hsl(var(--h) 30% 22%)}}
.cv-av.on::after{content:"";position:absolute;right:0;bottom:0;width:10px;height:10px;border-radius:50%;background:#10b981;box-shadow:0 0 0 2px var(--cv-side)}
.cv-item-b{display:grid;gap:3px;min-width:0}
.cv-item-top{display:flex;align-items:baseline;gap:8px}
.cv-item-top b{flex:1;min-width:0;font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cv-item-top time{font-size:12px;color:var(--ink-2);flex:none}
.cv-item-mid{font-size:13px;color:var(--ink-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.cv-snip{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}
.cv-item.unread .cv-item-top b{font-weight:700}.cv-item.unread .cv-snip{color:var(--ink)}
.cv-typing{display:inline-flex;align-items:center;gap:6px;color:var(--cv-acc);font-weight:500}
.cv-item-chips{display:flex;align-items:center;gap:5px;margin-top:2px}
.cv-unread{width:8px;height:8px;border-radius:50%;background:var(--cv-acc);margin-left:auto}
.cv-unread[title=""]{display:none}
.cv-chip{display:inline-flex;align-items:center;font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;line-height:1.5;white-space:nowrap}
.cv-chip.ai{color:var(--cv-violet);background:var(--cv-violet-bg)}
.cv-chip.pending{color:var(--cv-amber);background:var(--cv-amber-bg)}
.cv-chip.human{color:var(--cv-blue);background:var(--cv-blue-bg)}
.cv-chip.closed,.cv-chip.saving{color:var(--ink-2);background:var(--cv-soft)}
.cv-chip.live{color:#047857;background:rgba(16,185,129,.12)}
@media (prefers-color-scheme:dark){.cv-chip.live{color:#6ee7b7}}
.cv-none{display:grid;gap:4px;padding:28px 12px;text-align:center;color:var(--ink-2);font-size:13px}.cv-none b{color:var(--ink);font-weight:600}
/* main */
.cv-main{display:flex;flex-direction:column;min-width:0;min-height:0}
.cv-top{display:flex;align-items:center;gap:12px;padding:12px 14px 12px 20px;border-bottom:1px solid var(--cv-line);min-height:64px}
.cv-top .cv-av{width:36px;height:36px;font-size:15px}
.cv-top .cv-av.on::after{box-shadow:0 0 0 2px var(--cv-bg)}
.cv-title{flex:1;min-width:0;display:grid;line-height:1.25}
.cv-title b{font-weight:600;font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cv-title span{font-size:12.5px;color:var(--ink-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cv-back{display:none}
.cv-thread{flex:1;min-height:0;overflow:auto;padding:22px clamp(16px,4%,48px) 18px;display:flex;flex-direction:column;gap:2px;scroll-behavior:smooth;outline:none}
.cv-thread:focus-visible{box-shadow:inset 0 0 0 2px var(--cv-acc)}
.cv-empty,.cv-loading{margin:auto;text-align:center;color:var(--ink-2);display:grid;gap:4px}.cv-empty p{color:var(--ink);font-weight:600;font-size:16px;margin:0}
.cv-day{align-self:center;font-size:11.5px;font-weight:600;color:var(--ink-2);padding:4px 12px;border-radius:999px;background:var(--cv-soft);margin:14px 0 10px}
.cv-sys{align-self:center;font-size:12px;color:var(--ink-2);margin:8px 0;text-align:center;max-width:80%}
.cv-msg{display:flex;flex-direction:column;max-width:min(72%,560px)}
.cv-msg.first{margin-top:10px}
.cv-msg.v{align-self:flex-start;align-items:flex-start}
.cv-msg.a,.cv-msg.h{align-self:flex-end;align-items:flex-end}
.cv-who{font-size:11.5px;color:var(--ink-2);margin:0 6px 4px;font-weight:500}
.cv-msg.a .cv-who::before{content:"✦ ";color:var(--cv-acc)}
.cv-bub{padding:9px 14px;border-radius:20px;font-size:14.5px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}
.cv-msg.v .cv-bub{background:var(--cv-vis);color:var(--ink);border-bottom-left-radius:6px}
.cv-msg.v:not(.last) .cv-bub{border-bottom-left-radius:6px}.cv-msg.v:not(.first) .cv-bub{border-top-left-radius:6px}
.cv-msg.h .cv-bub{background:var(--cv-me);color:var(--cv-me-ink);border-bottom-right-radius:6px}
.cv-msg.a .cv-bub{background:var(--cv-ai);color:var(--cv-ai-ink);box-shadow:inset 0 0 0 1px var(--cv-ai-line);border-bottom-right-radius:6px}
.cv-msg.a:not(.first) .cv-bub,.cv-msg.h:not(.first) .cv-bub{border-top-right-radius:6px}
.cv-msg + .cv-msg:not(.first){margin-top:2px}
.cv-time{font-size:11px;color:var(--ink-2);margin:4px 8px 0}
.cv-draft{opacity:.6}
.cv-draft .cv-bub{display:flex;align-items:center;gap:8px;font-style:italic;background:none!important;box-shadow:inset 0 0 0 1.5px var(--cv-line);border-style:dashed}
.cv-draft .lv-dots{color:var(--ink-2);flex:none}
.cv-draft[hidden]{display:none}
/* inline AI suggestion */
.cv-sugg{align-self:flex-end;width:min(78%,560px);margin-top:14px;border-radius:18px;background:var(--cv-bg);box-shadow:0 0 0 1px var(--cv-ai-line),0 10px 28px -16px rgba(80,50,200,.35);padding:12px 14px 12px}
.cv-sugg-h{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:6px;font-size:12px}
.cv-sugg-k{font-weight:600;color:var(--cv-acc)}.cv-sugg-k::before{content:"✦ "}
.cv-hold{display:inline-flex;align-items:center;gap:6px;color:var(--ink-2);font-variant-numeric:tabular-nums}
.cv-ring{--p:1;width:14px;height:14px;border-radius:50%;background:conic-gradient(var(--cv-amber) calc(var(--p) * 360deg),var(--cv-soft) 0);flex:none}
.cv-sugg-p{margin:0;font-size:14.5px;line-height:1.45;white-space:pre-wrap;color:var(--ink)}
.cv-sugg textarea{width:100%;box-sizing:border-box;font:inherit;font-size:14.5px;line-height:1.45;border:1px solid var(--cv-line);border-radius:12px;padding:8px 10px;background:var(--cv-soft);color:var(--ink);resize:vertical;min-height:72px}
.cv-sugg textarea:focus{outline:2px solid var(--cv-acc);outline-offset:0}
.cv-sugg-a{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}
.cv-pill{border:1px solid var(--cv-line);background:var(--cv-bg);border-radius:999px;padding:6px 13px;font-size:13px;font-weight:500;cursor:pointer;color:var(--ink)}
.cv-pill:hover{background:var(--cv-soft)}
.cv-pill.cv-approve{background:var(--ink);color:var(--bg-elev);border-color:transparent}
.cv-pill.cv-approve:hover{opacity:.88}
.cv button:disabled{opacity:.45;cursor:default}
/* composer */
.cv-comp{padding:10px clamp(14px,3%,32px) 14px;display:grid;gap:8px}
.cv-comp.off{opacity:.55;pointer-events:none}
.cv-comp-bar{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.cv-mode{display:inline-flex;align-items:center;gap:2px;padding:3px;border-radius:999px;background:var(--cv-soft);margin-right:auto}
.cv-mode span{font-size:11px;font-weight:700;letter-spacing:.06em;color:var(--ink-2);padding:0 6px 0 8px}
.cv-mode button{border:0;background:none;border-radius:999px;padding:4px 10px;font-size:12.5px;font-weight:500;color:var(--ink-2);cursor:pointer}
.cv-mode button[aria-checked="true"]{background:var(--cv-bg);color:var(--ink);box-shadow:0 1px 3px rgba(0,0,0,.12)}
.cv-take.on{background:var(--cv-blue-bg);color:var(--cv-blue);border-color:transparent}
.cv-input{display:flex;align-items:flex-end;gap:8px;padding:6px 6px 6px 16px;border-radius:24px;border:1px solid var(--cv-line);background:var(--cv-bg);box-shadow:0 2px 12px -6px rgba(0,0,0,.12)}
.cv-input:focus-within{border-color:var(--cv-acc)}
.cv-input textarea{flex:1;min-width:0;border:0;background:none;font:inherit;font-size:15px;line-height:1.45;color:var(--ink);resize:none;outline:none;padding:7px 0;max-height:160px}
.cv-send{border:0;width:36px;height:36px;border-radius:50%;background:var(--ink);color:var(--bg-elev);display:grid;place-items:center;cursor:pointer;flex:none}
.cv-send:hover{opacity:.88}
.cv-hint{margin:0;font-size:11.5px;color:var(--ink-2);text-align:center}
.cv .lv-msg-err{margin:0;font-size:12.5px;color:#d70015;text-align:center}
/* details */
.cv-info{border-left:1px solid var(--cv-line);overflow:auto;min-height:0;padding:0 0 16px;background:var(--cv-side)}
.cv-info-h{display:flex;align-items:center;justify-content:space-between;padding:14px 12px 6px 18px;position:sticky;top:0;background:var(--cv-side);z-index:1}
.cv-info-h h2{font-size:15px;font-weight:600;margin:0}
.cv-sec{padding:10px 18px 14px;border-bottom:1px solid var(--cv-line)}
.cv-sec:last-of-type{border-bottom:0}
.cv-sec h3{font-size:11.5px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--ink-2);margin:0 0 10px}
.cv-sec h3 .cv-muted{text-transform:none;letter-spacing:0;font-weight:400}
.cv-facts{margin:0;display:grid;gap:8px}
.cv-facts div{display:grid;grid-template-columns:88px minmax(0,1fr);gap:8px;font-size:13px}
.cv-facts dt{color:var(--ink-2)}.cv-facts dd{margin:0;overflow-wrap:anywhere}
.cv-link{border:0;background:none;padding:0;margin-top:10px;color:var(--link);font-size:13px;cursor:pointer}
.cv-tl{list-style:none;margin:0;padding:0 0 0 10px;display:grid;gap:7px;border-left:2px solid var(--cv-line);font-size:12.5px}
.cv-tl li{display:grid;grid-template-columns:58px minmax(0,1fr);gap:6px;color:var(--ink)}
.cv-tl li.cv-muted{display:block;color:var(--ink-2)}
.cv-tl .lv-t{color:var(--ink-2);font-variant-numeric:tabular-nums}
.cv-ins{display:flex;gap:6px}
.cv-ins input{flex:1;min-width:0;font:inherit;font-size:13px;border:1px solid var(--cv-line);border-radius:10px;padding:7px 10px;background:var(--cv-bg);color:var(--ink)}
.cv-ins input:focus{outline:2px solid var(--cv-acc);outline-offset:0}
.cv-chips{display:flex;flex-wrap:wrap;gap:5px;margin:8px 0}
.cv-chips button{border:1px dashed var(--cv-line);background:none;border-radius:999px;padding:3px 10px;font-size:12px;color:var(--ink-2);cursor:pointer}
.cv-chips button:hover{color:var(--ink);border-style:solid}
.cv-ins-list{list-style:none;margin:0;padding:0;display:grid;gap:6px}
.cv-ins-list li{display:flex;align-items:flex-start;gap:8px;font-size:13px;padding:7px 10px;border-radius:10px;background:var(--cv-ai);color:var(--cv-ai-ink)}
.cv-ins-list li.cv-muted{background:none;padding:0;color:var(--ink-2)}
.cv-ins-list li span{flex:1}
.cv-ins-list button{border:0;background:none;cursor:pointer;color:var(--ink-2);font-size:15px;line-height:1;padding:0 2px}
.cv-foot{font-size:11.5px;color:var(--ink-2);padding:12px 18px 0;margin:0}
.lv-open-chat{margin:0 0 12px}
/* medium: details as overlay */
@media (max-width:1180px) and (min-width:821px){
  .cv,.cv.info-off{grid-template-columns:minmax(240px,300px) minmax(0,1fr)}
  .cv{position:relative}
  .cv-info{position:absolute;top:0;right:0;bottom:0;width:320px;box-shadow:-20px 0 40px -24px rgba(0,0,0,.35);z-index:3}
}
/* phones: list → thread → details */
@media (max-width:820px){
  .portal.cv-on{padding:0 0 0}
  .portal.cv-on .portal-head{padding:14px 16px 8px}
  .portal.cv-on .portal-head .body-l,.portal.cv-on .user-chip>span{display:none}
  .portal.cv-on .portal-head h1{font-size:30px;margin:6px 0 0}
  .portal.cv-on .lv-switch{margin:0 16px 10px}
  .cv,.cv.info-off{display:block;position:relative;height:calc(100dvh - 54px - 26px - 58px - env(safe-area-inset-bottom) - 168px);min-height:420px;border-radius:0;border-left:0;border-right:0;box-shadow:none}
  .cv-side,.cv-main,.cv-info{position:absolute;inset:0;display:none}
  .cv[data-pane="list"] .cv-side{display:flex}
  .cv[data-pane="thread"] .cv-main{display:flex}
  .cv[data-pane="info"] .cv-info,.cv.info-off[data-pane="info"] .cv-info{display:block;border-left:0}
  .cv-back{display:grid;margin-left:-6px}
  .cv-top{padding:8px 10px;min-height:56px;gap:8px}
  .cv-side-h{padding:14px 16px 8px}
  .cv-msg{max-width:84%}.cv-sugg{width:92%}
  .cv-thread{padding:14px 12px}
  .cv-comp{padding:8px 10px 10px}
  .cv-mode span{display:none}
  .cv-input textarea{font-size:16px}
}
@media (prefers-reduced-motion:reduce){.cv-thread{scroll-behavior:auto}}
.lv-grid{grid-template-columns:minmax(280px,.9fr) minmax(320px,1.1fr)}
@media (max-width:820px){.lv-grid{grid-template-columns:1fr}}
.cv .cv-send{color:var(--bg-elev)}
.cv .cv-pill.cv-approve{color:var(--bg-elev)}
.cv-av.anon{color:hsl(var(--h) 35% 45%)}
.cv-av.anon svg{width:20px;height:20px}
/* desktop: compact page head so the messenger fits one screen */
@media (min-width:821px){
  .portal.cv-on .portal-head{padding:22px 0 14px;align-items:center}
  .portal.cv-on .portal-head h1{font-size:38px;margin:8px 0 0}
  .portal.cv-on .portal-head .body-l{display:none}
  .portal.cv-on{padding-bottom:32px}
  .cv{height:clamp(380px,calc(100dvh - 54px - 26px - 210px),900px)}
}
/* phones: thread/details take the whole screen (list keeps the page head) */
@media (max-width:820px){
  .portal.cv-on:has(.cv:not([data-pane="list"])) .portal-head,.portal.cv-on:has(.cv:not([data-pane="list"])) .lv-switch{display:none}
  .portal.cv-on:has(.cv:not([data-pane="list"])) .cv{height:calc(100dvh - 54px - 26px - 58px - env(safe-area-inset-bottom))}
}
/* the site's "Ask me anything" nudge would sit on top of the composer here */
body:has(.portal.cv-on) .chat-prompt{display:none!important}
.cv-draft .cv-bub{box-shadow:none;border:1.5px dashed var(--cv-line)}
.cv-sugg-k{white-space:nowrap}.cv-hold{text-align:right}